Refund policy

Returns and Refunds Policy

We want you to shop with confidence at Qatupia. You may request a return within 30 days after your order is delivered.

Return requirements

• The item must be unused, clean, and in the same condition in which you received it.
• It must include its original packaging and all accessories.
• We require your order number and proof of purchase.

To start a return, email qatupia@gmail.com. Do not send the product back until you receive our instructions and the correct return address.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If it is damaged, defective, or incorrect, contact us within 7 days of delivery and include photos or a video of the item and packaging. We will review the case and, when applicable, provide a replacement or refund at no additional cost.

Exceptions

We do not accept returns of used, dirty, altered, or incomplete items. Gift cards and final-sale items are also non-returnable unless they arrived damaged or incorrect.

Return shipping costs

For a change-of-mind return, the customer is responsible for return shipping. If an approved claim concerns a damaged, defective, or incorrect item, Qatupia will cover the appropriate cost or provide another suitable solution.

Cancellations

You may request cancellation within 12 hours after purchase. After that time, the order may already be processing and cancellation cannot be guaranteed.

Refunds

We will notify you after reviewing the return. If approved, the refund will be issued to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post it.

Last updated: September 15, 2026.